OBJECTIVE:

Responsible for providing advanced technical support and management of Microsoft-based desktop and server environments, network infrastructure, disaster recovery systems, and cybersecurity initiatives. Oversee cybersecurity and compliance programs to safeguard organizational data, meet regulatory requirements, and mitigate risk. This role ensures stability, integrity, and efficient operation of the IT infrastructure and supports all users across the organization. Ensure alignment with business objectives and cost-efficiency through proactive planning and lifecycle management.

CORE RESPONSIBILITIES:

• Manage IT network architecture, server environments, endpoint devices, and cloud services.
• Manage disaster recovery IT elements as part of the overall company DR plan.
• Manage Cybersecurity initiatives and capabilities including user authorization and access, threat detection and mitigation, email phishing campaigns, and penetration testing.
• Manage installation, user access, and licensing of software for individual workstations and servers.
• Communicate effectively with team members, Customers, and vendors.
• Performs other duties as assigned.

POSITION RESULTS DESCRIPTION

• Group CNPS - > 70
• No Open Service tickets older than 15 days.
• Maintain or gain Certifications necessary to maintain desired partner level.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS:

1. 4+ years of IT experience; Associate degree in IT or related area preferred.
2. Experience with Microsoft Office 365, understanding of Hyperconverged technology, and backup/recovery.
3. Two relevant certifications from relevant IT tools, Microsoft, Firewalls, and/or network switches.
4. 2+ years of experience with LANs, WANs, and WLANs.
5. 2+ years of experience with network security and email security.
6. Must have a valid driver's license and ability to travel up to 10% of time to other CEC offices.

PERSONAL ATTRIBUTES:

1. Demonstrates strong customer service skills.
2. Skill in planning, organizing, controlling, and implementing goals and objectives.
3. Interpersonal skills that develop and maintain trust and respect of employees and facilitate problem solving.
4. Ability to effectively handle stressful situations and to manage multiple tasks.
5. Proficiency with various computer software and office technology including MS Office Suite, (Word, Excel, Power Point, Visio, Teams).
6. Ability to work independently with minimum supervision.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:

• Ability to define problems collects data, establish facts, and draws valid conclusions.
• The duties of this job require the employee to effectively talk and hear English language communications.
• The employee is required to stand, walk, climb, sit, and use hands and fingers.
• Some lifting of objects up to 25 pounds is required.
• Reaching, grasping, and carrying activities are also required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and troubleshooting activities.
• This job is primarily located in a private office.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans, and disabled individuals are encouraged to apply.